FAQs

Introduction

• What is M7?
• Do I have to be at the hospital to access M7?

Account Creation

• How do I set up my M7 account?
• How do I reset my password?
• I didn’t get a text or email password reset prompt. What do I do?
• What email should I use?
• Can I change the email associated with my account?

Downloading M7

• How do I add M7 to my mobile device?
• How do I add M7 to my desktop?

Scheduling in M7

• What does the “Current” view show me and allow me to do?
• What does the ”Planning” view show me and allow me to do?
• What does the purple banner mean?
• How do I know when I need to put my preferences in by?
• How do I enter preferences if the preference input period has closed?
• What happens if I want to change my preferences?

See all 15 articles

Fairness Scores

• What is my fairness score and how is it calculated?

M7 Support

• How do I contact M7 for support?
• When is M7 support available?

For Schedulers

• A new staff member has joined my unit -- what should I do? [Onboarding]
• How do I add a staff member? [Onboarding]
• How do I know if a staff member was able to access their account? [Onboarding]
• How do I edit multiple staff members at once? [Roster]
• How do I delete a staff member? [Roster]
• How do I temporarily inactivate a staff member? [Roster]

See all 37 articles